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Privacy Policy

Last updated: 1 January 2026

1. Who We Are

NewSmile Dental Centre ("we", "us", "our") operates a dental practice located at 116 Churchill Ave, Subiaco WA 6008. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect personal information necessary to provide dental services, including your name, contact details, date of birth, Medicare and health-fund details, dental and medical history, clinical records, photographs, scans and X-rays. When you submit a form on this website we collect the name and phone number you provide, along with technical data such as IP address and browser information.

3. How We Store Your Information

Patient information is stored in secure, password-protected practice management software hosted on encrypted servers located in Australia. Paper records are kept in locked storage. Access is restricted to authorised staff and contracted clinicians on a need-to-know basis. We retain clinical records for the period required by Australian dental regulations (minimum 7 years for adults).

4. How We Use Your Information

We use your information to provide and administer your treatment, communicate with you about appointments and consultations, process health-fund and Medicare claims, comply with legal obligations, and (with your consent) send you relevant practice updates. We do not sell your personal information.

5. Cookies and Online Tracking

This website uses cookies and the Meta (Facebook) Pixel to measure advertising performance and improve user experience. You can disable cookies in your browser settings at any time.

6. Disclosure to Third Parties

We may share information with referring or treating health practitioners, health funds, Medicare, payment-plan providers (e.g. DentiCare, ZipMoney, SuperCare) and regulatory bodies where required by law.

7. Accessing or Correcting Your Information

You may request access to or correction of your personal information at any time by contacting our Privacy Officer using the details below.

8. Privacy Inquiries and Complaints

For privacy-related inquiries or to lodge a complaint, please contact our Privacy Officer:

NewSmile Dental Centre — Privacy Officer
116 Churchill Ave, Subiaco WA 6008
Phone: 1300 639 764
Email: privacy@newsmiledental.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.